At Anytime Dog Training Boarding Daycare & Store, we want every purchase to feel simple, secure, and worry‑free. Our return process is designed to be transparent, easy to follow, and supportive from start to finish.
What Items Qualify for Return
Most unused, unopened, and undamaged retail items qualify for return within our designated return window. Items must be in their original packaging with all tags attached. For safety and hygiene reasons, certain products—such as treats, food, supplements, grooming items, and custom orders—may not be eligible for return.
1. Terms of Return
- Returns are accepted within 14 days of the original purchase date.
- A valid receipt or proof of purchase is required for all returns or exchanges.
2. Condition of Returned Items
To ensure the safety and hygiene of all pets:
- Items must be unused, unworn, unwashed, and in their original packaging.
- All tags, labels, and accessories must be intact.
- For health and safety reasons, treats, chews, food, supplements, grooming products, and custom‑ordered items are non‑returnable.
3. Reasons for Return
We accept returns for the following reasons:
- Wrong item received
- Damaged or defective product
- Incorrect size
- Customer preference (as long as the item meets return‑condition requirements)
4. How to Initiate a Return
To start a return:
- Bring the item and your receipt directly to Anytime Dog Training Boarding Daycare & Store during business hours.
- For questions before coming in, contact us using the details below.
- Our team will inspect the item and process your return or exchange on the spot.
5. Refund Process
- Approved refunds will be issued to the original form of payment.
- Refunds may take 3–5 business days to appear depending on your bank or payment provider.
- Items purchased with store credit or gift cards will be refunded as store credit.
- Clearance or discounted items may be final sale unless defective.